ModernvintageLUXURY RE-SALE

Returns & Refunds

We want you to love your luxury purchase. Learn about our hassle-free return policy.

30-Day Return Policy

We offer a comprehensive 30-day return policy from the date you receive your order. We want you to be completely satisfied with your luxury purchase.

What's Eligible for Return

  • • All items in original condition
  • • Original packaging and tags intact
  • • No signs of wear or damage
  • • All authentication certificates included
  • • Original receipt or order confirmation

What's Not Eligible

  • • Items returned after 30 days
  • • Custom or personalized items
  • • Items with damage or alterations
  • • Final sale items
  • • Items without original packaging
  • • Returns without any reason

How to Return an Item

1

Initiate Return

Contact our customer service team within 30 days of receipt

2

Receive Label

We'll email you a prepaid return shipping label

3

Package Item

Securely package with all original materials

4

Ship & Refund

Drop off at carrier; refund processed within 5-7 business days

Refund Options

Full Refund

Complete refund to your original payment method

  • • Original item price
  • • Shipping costs
  • • Any applicable taxes
  • • Processed in 5-7 business days

Return Conditions

Important Return Guidelines

Original Condition: Items must be returned in the same condition as received, with all tags and packaging intact.
Authentication Documents: All certificates of authenticity and purchase receipts must be included.
Secure Packaging: Use the original packaging when possible. If not available, pack securely to prevent damage.
Insurance Coverage: All return shipments are fully insured by Modernvintage at no cost to you.

Frequently Asked Questions

Who pays for return shipping?

Modernvintage provides prepaid return shipping labels for all eligible returns. There's no cost to you for standard returns.

How long does the refund process take?

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. Store credits are processed immediately.

What if I receive a damaged item?

Contact us immediately within 48 hours of receipt. We'll arrange for a replacement or full refund, including any shipping costs.

Can I exchange an item for a different one?

Yes, we offer exchanges. Return the original item and place a new order. We'll process both simultaneously to minimize wait time.

Are there any restocking fees?

No, Modernvintage does not charge restocking fees for eligible returns within the 30-day period.